Work [top]: Agc Vicidialphp

agc/vicidial.php is the core component of the VICIdial agent interface, serving as the primary web application for agents to handle calls, manage lead data, and interact with the dialer. VICIdial.org Core Functionality Agent Control Center:

What is AGC in VICIdial?

AGC stands for Adaptive Call Handling. Unlike simple round-robin or fewest-calls distribution, AGC dynamically calculates a real-time score for each agent based on: agc vicidialphp work

5. Enable AGC Compression

In vicidial.php, locate:

$AGCS_compress = '1';   // Compress AGC data transfers

Use Case 2: Debt Collection with Legal Compliance

AGC enforces TCPA/FDCPA rules – no calls before 8 AM or after 9 PM. If an agent tries to dial, vicidial.php blocks the request and displays a compliance warning. agc/vicidial

Error 5: AGC skipping leads incorrectly

Cause: Lead filters or called_count limits.
Fix: Use Case 2: Debt Collection with Legal Compliance

Option B – Hook into vicidial.php

In vicidial.php, after lead is added to queue, call: