The heavy rain drummed against the window of the precinct as Detective Elena Vance stared at the phone. Across town, a desperate man named Elias had barricaded himself in a bank with four hostages. He wasn’t asking for a getaway car; he was asking for his life back.
Course Overview
Voss teaches students how to use "Calibrated Questions" (questions starting with How or What) to force the other side to do the heavy lifting for you. Instead of saying, "I can't do that," you ask, "How am I supposed to do that?" This invites the other person to solve your problem for you. Is the MasterClass Worth It? MasterClass - Chris Voss - The Art of Negotiati...
Labeling: Taming Negative Emotion