The Art of Negotiation: A Story of Success

• "What is it about...?"
• "It sounds like..."
• "How am I supposed to do that?" (The famous "How" question)

• Salary renegotiations (average increase of 22% per Voss’s students)
• Car buying (walking away with below-invoice pricing)
• Parenting (getting a toddler to bed without a meltdown)
• Ransomware negotiations (for the few security professionals listening)

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