• Import SCORM/AICC/xAPI packages or build item-level content inside Saba.
• Define metadata: title, description, duration, target audience, prerequisites, competencies, course code.
• Set course type: e-learning, curriculum, classroom (ILT), virtual classroom (integrated web conferencing).
• Configure assessments and passing criteria.

• Click course > Enroll (for self-enroll) or wait for assignment from manager/L&D.
• For instructor-led/classroom sessions, select a date/time and confirm attendance.

The transition was not without friction. Resistance from long-tenured employees accustomed to face-to-face instruction was high in early 2021. BIDV addressed this by deploying “digital champions”—younger tech-savvy staff who provided peer coaching. Additionally, initial bandwidth issues in remote provinces were solved by enabling SABA’s offline mode, allowing downloads of course materials during low-traffic hours. Another challenge was data migration; moving legacy training records into SABA’s cloud required a dedicated three-month data cleansing project. However, by mid-2021, these hurdles were largely overcome. Certificates: