Total Quality Management P.N. Mukherjee (published by PHI Learning
In the modern landscape of business operations, the phrase "Quality is free" has become a mantra. However, achieving that zero-defect status requires more than just goodwill; it requires a structured, philosophical approach known as Total Quality Management (TQM) . For students, engineers, and management professionals in India and across Asia, one name stands out as the gold standard for TQM literature: P.N. Mukherjee.
“Extra quality” in practice (interpreting the user phrase) refers to going beyond baseline conformance to create additional customer value and sustainable competitive advantage — i.e., quality attributes above spec that delight customers, reduce total cost of ownership, increase loyalty, and enable premium positioning. total quality management pn mukherjee pdf extra quality
The "Eight Building Blocks": Foundational elements required for TQM success.
The book is structured to guide readers from basic quality principles to advanced implementation tools, emphasizing that an organization’s success depends on its internal infrastructure and the total involvement of its people. Core Philosophy: Holistic Management Total Quality Management P
The Key Takeaways
: Mirroring the success of Japanese organizations, the author argues that every member of the organization must understand and implement TQM. Practical Implementation reduce total cost of ownership
: The text provides case studies from Indian manufacturing and service sectors, illustrating how basic and advanced tools like Six Sigma and Kaizen are applied in real-world scenarios. Advanced Tools & Techniques Six Sigma & Kaizen